FAQs

Despite substantial savings to be achieved by using compatible or remanufactured printer cartridges, many people are reluctant and pay the “better safe than sorry” price premium of OEM (original equipment manufacturer) prices. Why? A few lingering misconceptions. Let’s look at the top ten (false) reasons for avoiding high quality alternatives to OEM products and clear them up.

1)  Using compatible and remanufactured cartridges will void your printer warranty.

Absolutely untrue.  You can thank Congress for the Magnusson-Moss Warranty Improvement Act. The act makes it illegal for a manufacturer to force you to use a specific product as a condition of a warranty.  Printer manufacturers cannot void your printer warranty simply because you use compatible / remanufactured cartridges from other manufacturers.

2)  Compatible or remanufactured cartridges won’t work for my printer.

Not so! Hundreds of thousands people purchase and use compatible and remanufactured cartridges each day.  No matter which brand of printer you are using now, you can find compatible or remanufactured cartridges that work for your printer model.

3)   OEM cartridges are made by the printer manufacturers in the USA.

Nope. In fact, most OEM cartridges are not made by the printer manufacturers themselves.  Third party manufacturers licensed to produce these brand name products do the manufacturing, often in other countries. And that’s not a bad thing, but it is a fact.

4)  Remanufactured cartridges are made by simply refilling the old cartridges, or “drill & fill”.

False.  It is true that remanufactured cartridges have gone through one cycle of service.  But they are thoroughly cleaned, and worn or damaged parts are replaced.  The cartridges are then filled with new ink or toner formulation, often in robotic clean room conditions.  All cartridges are inspected for leakage and tested by actual print test.  Products that are shipped and sold meet high quality standards.

5) Compatible or remanufactured cartridges are inferior to OEM cartridges.

Wrong again. We already observed that many third party manufacturers make compatible and remanufactured cartridges.  The best follow the highest standard (ISO standard) using the same specification of OEM cartridges in their production.  These high quality compatible or remanufactured cartridges perform just as well or better than the OEM cartridges.

6)  Old ink or toner are used in the remanufactured or compatible cartridges and might be “stale”.

No way. New ink or toner formulation goes into compatible and remanufactured cartridges.  Every cartridge model requires a different ink / toner formulation so it is not possible to collect and reuse the old toner or ink in old cartridges.  No manufacturer wants to risk the problems caused by contaminated material. It just doesn’t make any kind of business sense.

7)  Compatible or remanufactured cartridges will damage your printer.

Some OEMs would like you to believe this, but it just isn’t true. Printer cartridges are self contained units.  Occasionally, defective cartridges may fail to print or may leak requiring some cleanup.  That can happen even with OEM units. But these problems are messy at worst and will not damage your printer.

8)  Compatible or remanufactured cartridges won’t print as many pages as OEM cartridges.

The page yield or cartridge yield of each cartridge is stated in product specification regardless of the type of cartridges.  Many compatible and remanufactured cartridges are high yield cartridges, producing much more print output than the standard yield OEM cartridges.  No matter whether you are purchasing OEM, compatible or remanufactured cartridges, always compare the page yield and the printing cost per page before the purchase.

9)  Compatible or remanufactured cartridges don’t come with warranties like OEM units.

Reputable manufacturers of compatible and remanufactured cartridges provide an extended warranty (1 year) to customers, similar or even better than that of OEM cartridges.  Within the warranty period, if you are not satisfied with the performance of these cartridges, you can return them for a free replacement or full refund.

10)   It doesn’t do any good to return old cartridges to printer manufacturers.

Responsible remanufacturers see empties as a valuable resource to be inspected, reconditioned, and reused if possible. If you really want to help Mother Earth, insist on remanufactured cartridges.

Docupro relies exclusively on sources with the highest quality standards. When you purchase from Docupro, you can count on good product performance and a supply system that makes the best use of valuable resources. And you will be doing your part to fight the growing problem of electronic waste.


 

Switch to our mobile site